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Troubleshooting Matrix 49
Autoloader Performance
The autoloader is not efficiently
backing up data
Check the network bandwidth from the host system. If you
are backing up data over a network, consider comparing
to a local-only backup.
Make sure the autoloader and tape drive are on their own
SCSI bus and not daisy-chained to another tape drive or
to the hard drive being backed up.
Make sure the autoloader is connected to a LVD SCSI bus
and there are no SE devices on the same bus, because
this will cause the entire bus to negotiate down to SE
speed.
Clean the tape drive. See Cleaning the Tape Drive for
instructions.
Try a new cartridge. A marginal cartridge can cause
performance problems due to bad spots on the tape
requiring retries.
Backing up compressed data will lower performance.
Check the size of the files. Small file size can impact
performance.
Confirm that the backup application is utilizing block sizes
of at least 32KB, preferably 64KB. Refer to the backup
application documentation for details.
Cleaning
Cannot load the cleaning
cartridge
Make sure you are using an allowed cleaning cartridges
(see
Specifications).
Contact your service representative.
Media Attention LED Issues
Contamination by loose debris
Avoid contamination by ensuring that the autoloader is
installed in a clean, contamination-free environment.
Cartridges should be stored vertically in their plastic
cases. Continue cleaning the tape drive as needed.
Contamination by head staining
(Caused by adhesion of
chemicals that are present in
the tape media to the head
surface)
One or two passes with a cleaning cartridge should
resolve the Media Attention LED caused by normal head
staining. If a cleaning cartridge is unsuccessful in
resolving a cleaning light after 3 or more attempts, the
cleaning cartridge may be contaminated and should NOT
be used in another drive.
Non-acclimated media A cartridge should be acclimated for at least 24 hours
before being used, particularly if it has been stored at a
substantially different temperature or level of humidity
than the autoloader.
Problem Solution
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