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Getting Help
Before calling ADIC Technical Assistance Center (ATAC), follow these steps - which will help you
take full advantage of your call:
• Review all documentation carefully.
• Be prepared to explain whether the software or hardware has worked properly at anytime
in the past. Have you changed anything recently?
• Pinpoint the exact location of your problem, if possible. Note the steps that led to the
problem. Are you able to duplicate the same problem or is it a one-time occurrence?
• Note any error messages displayed on your PC screen or file server. Write down the exact
error message.
• If at all possible, call while at your computer, with the FastStor 2 autoloader installed and
turned on.
• If running on a network, have all relevant information available (for example, type, version
#, network hardware, etc.).
• Be prepared to provide:
• Your name and your company's name
• Model number
BAH to
BFH
Codes within this range indicate drive errors.
BAH Drive load timeout Cycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact ATAC support
(see Contacting ATAC
).
BBH Drive unload timeout Cycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact ATAC support
(see Contacting ATAC
).
BCH Over temperature
problem
Cycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact ATAC support
(see Contacting ATAC
).
BDH No connection to drive Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC
).
BEH Generic drive response
error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC
).
BFH Drive broken, needs
repair
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC
).
Error Code Description Details
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