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Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide 111
3A Drive Error Check the Drive Log Sense for drive errors. If the
drive is still logging errors, contact customer
support.
If the drive is logging try a different piece of media.
If the drive fails with two different pieces of media,
contact customer support.
3B Drive Hardware Err Clean the drive.
Try another piece of media.
If the drive fails with two different pieces of media,
contact customer support.
3C Drive Needs Cleaning Perform drive cleaning using a valid cleaning
cartridge.
3D Drive Error Check the Drive Log Sense for drive errors. If the
drive is still logging errors, contact customer
support.
If the drive is logging try a different piece of media.
If the drive fails with two different pieces of media,
contact customer support.
3E Load Error Verify that the cartridge does not have labels or
other matter anywhere on the cartridge except
where labels are expected to be placed.
Try to load a different piece of media.
If multiple pieces of media fail, contact customer
support.
3F Unload Error Verify that the cartridge does not have labels or
other matter anywhere on the cartridge except
where labels are expected to be placed.
Try to load a different piece of media.
If multiple pieces of media fail, contact customer
support.
49 Offline • No action required.
4A Door Locked No action required.
Error Type Description Suggested Actions
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