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134 Monitoring the Pathlight VX
Understanding Service Tickets
Administrative users use the Pathlight VX User Interface to view service ticket information. When an event
in the Pathlight VX is detected and localized isolation and recovery is attempted, the event is reported to
one of the monitoring daemons. The monitoring daemon reports the event to the service daemon. The
service daemon then logs the event and applies additional logic to determine whether the event warrants a
service ticket. If the event is not critical, the process for the event is completed. If the event is critical, the
service daemon creates and logs a service ticket and notifies the user interface that a new service event
needs attention. If Pathlight VX detects that the problem is resolved, the ticket is closed. If the user indicates
that the problem has been resolved, the ticket can be closed manually. At this point, the service daemon
updates the ticket database and notifies the Pathlight VX User Interface.
To help users determine the criticality of events occurring in the Pathlight VX, service tickets grade events
as Low, Medium, or High severity.
• Low - A serious event has occurred which needs to be resolved, but it generally does not affect the
operation or performance of the Pathlight VX.
• Medium - A more serious event has occurred which needs to be resolved, but it does not
necessarily need to be fixed as soon as possible. The operation and performance of the Pathlight
VX may be degraded.
• High - A critical event has occurred which needs to be resolved as soon as possible. The operation
and performance of the Pathlight VX is degraded and there is a risk of impending system failure or
data loss.
Service tickets provide guidance to users on how to resolve certain events in the Pathlight VX. Some service
tickets (and/or associated recommended actions files) guide users through a series of steps that may
resolve the problem prior to contacting ATAC. The procedures described in service tickets or recommended
actions files are intended to be performed by users who are familiar with the Pathlight VX. At any time, a
user may contact ATAC for assistance or if the user is concerned about what specific actions to take.
- Pathlight 1
- VX User’s Guide 1
- Contents 3
- 6 Pathlight VX Reports 115 5
- Glossary 173 6
- Index 179 6
- Product Safety Statements 7
- Precautions 8
- Product Model Number 9
- Description 11
- Pathlight VX Models 12
- Pathlight VX Components 13
- FC Switch 14
- RAID Storage Disk 15
- 10 Description 16
- Pathlight VX User’s Guide 11 17
- Pathlight VX 17
- 12 Description 18
- Logging On the Pathlight VX 21
- Logging Off the Pathlight VX 22
- Starting Up the Pathlight VX 23
- Pathlight VX User’s Guide 19 25
- Shutting Down the Hardware 27
- Pathlight VX User’s Guide 23 29
- Rebooting the Pathlight VX 31
- Virtual Library Summary 33
- System Summary 34
- Menu Bar 35
- System Information Buttons 35
- Changing the Admin Password 36
- Changing Network Settings 37
- Pathlight VX User’s Guide 33 39
- Pathlight VX User’s Guide 35 41
- Pathlight VX User’s Guide 37 43
- Pathlight VX User’s Guide 39 45
- Pathlight VX User’s Guide 41 47
- Performing Required Actions 49
- Pathlight VX User’s Guide 45 51
- Pathlight VX User’s Guide 47 53
- Pathlight VX User’s Guide 49 55
- Renaming a Physical Library 56
- Canceling a Pending Request 57
- Creating a Virtual Library 59
- Pathlight VX User’s Guide 55 61
- Modifying a Virtual Library 62
- Deleting a Virtual Library 63
- Working with Virtual Drives 64
- Modifying a Virtual Drive 65
- Deleting a Virtual Drive 66
- Working with Virtual Media 67
- Exporting Virtual Media 69
- Recycling Virtual Media 71
- Deleting Virtual Media 73
- Pathlight VX User’s Guide 69 75
- Managing FC Hosts 76
- Pathlight VX User’s Guide 71 77
- Modifying an FC Host 79
- Removing an FC Host 80
- Pathlight VX User’s Guide 75 81
- Managing User Accounts 82
- Modifying User Accounts 83
- Deleting User Accounts 85
- Setting Media Filters 87
- Pathlight VX User’s Guide 83 89
- Setting Default Media Access 90
- Pathlight VX User’s Guide 85 91
- Setting Media Access Rules 92
- Pathlight VX User’s Guide 87 93
- Pathlight VX User’s Guide 89 95
- Managing Offline Media 97
- Removing Application Media 99
- Removing Cleaning Media 100
- Removing Disk Extension Media 101
- Removing Service Media 103
- Managing Disk Extension Media 104
- Pathlight VX User’s Guide 99 105
- Pathlight VX User’s Guide 101 107
- Enabling Advanced Features 109
- Pathlight VX User’s Guide 105 111
- Disabling Advanced Features 112
- Pathlight VX User’s Guide 107 113
- Managing Storage Policies 114
- Pathlight VX User’s Guide 109 115
- Pathlight VX User’s Guide 111 117
- Archiving Media 118
- Pathlight VX User’s Guide 113 119
- Reverting Archive Media 120
- Pathlight VX Reports 121
- 116 Pathlight VX Reports 122
- Pathlight VX User’s Guide 117 123
- 118 Pathlight VX Reports 124
- Pathlight VX User’s Guide 119 125
- 120 Pathlight VX Reports 126
- Pathlight VX User’s Guide 121 127
- 122 Pathlight VX Reports 128
- Pathlight VX User’s Guide 123 129
- 124 Pathlight VX Reports 130
- Reports About System Activity 131
- 126 Pathlight VX Reports 132
- Pathlight VX User’s Guide 127 133
- 128 Pathlight VX Reports 134
- Viewing the User Login Report 135
- 130 Pathlight VX Reports 136
- Monitoring the Pathlight VX 137
- Viewing Activity Status 138
- Checking System Status 139
- Understanding Service Tickets 140
- Viewing Service Tickets 141
- Modifying Service Tickets 143
- Closing Service Tickets 144
- Pathlight VX User’s Guide 139 145
- Pathlight VX User’s Guide 141 147
- General Troubleshooting 148
- HTTP Proxy Settings 149
- Supported Browser Versions 149
- Internet Explorer 149
- Netscape Navigator 149
- Capturing a System State 150
- Pathlight VX User’s Guide 145 151
- Downloading a System State 152
- Pathlight VX User’s Guide 147 153
- Deleting a System State 154
- Troubleshooting Power Issues 155
- Interpreting Status LEDs 157
- Pathlight VX User’s Guide 153 159
- MS Back Panel—FC HBA LEDs 161
- MS Back Panel—Ethernet LEDs 162
- SNC LEDs 163
- SNC Back Panel—FC Blade LEDs 165
- AX100SC LEDs 167
- AX100SC—Back Panel LEDs 168
- DPE/DAE LEDs 169
- Pathlight VX User’s Guide 165 171
- DAE—Back Panel LCC LEDs 172
- Pathlight VX User’s Guide 167 173
- SPS LEDs 174
- FC Switch LEDs 175
- FC Switch—Back Panel LEDs 176
- Pathlight VX User’s Guide 171 177
- Glossary 179
- 174 Glossary 180
- Pathlight VX User’s Guide 175 181
- 176 Glossary 182
- Pathlight VX User’s Guide 177 183
- 178 Glossary 184
- Pathlight VX User’s Guide 179 185
- 180 Index 186
- Pathlight VX User’s Guide 181 187
- 182 Index 188
- Pathlight VX User’s Guide 183 189
- 184 Index 190
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