
Pathlight VX User’s Guide 171
Troubleshooting Audible Alarms
Audible alarms can provide extra assistance when monitoring or troubleshooting the Pathlight VX.
• If the MS sounds an alarm, then a sub-component has failed. To identify the failed component, refer
to MS LEDs
on page 152.
• If the failing component cannot be determined:
a. Check the Pathlight VX system status for a RAS event. Refer to Checking System Status
on
page 133.
b. View the service ticket(s) that could possibly identify the problem.
c. Follow the recommended actions of the service ticket(s).
• If the Pathlight VX has not generated a RAS event and the failing component cannot be determined,
contact ATAC to close the service ticket(s).
• If the problem has not been resolved:
a. Modify the service ticket according to the troubleshooting steps taken.
b. Contact ATAC. Refer to Getting More Information or Help
on page 4.
Troubleshooting Pathlight VX User Interface Issues
The Pathlight VX User Interface supports the following browsers:
• Internet Explorer 5.5
• Internet Explorer 6.0
• Netscape 7.x
• If the Operation Completed message does not display, refer to HTTP Proxy Settings
on page 143.
• If the Internet Explorer version is NOT 5.5 or higher, then upgrade Internet Explorer.
• If the Netscape version is NOT 7.0 or higher, then upgrade Netscape.
• If the problem is resolved, close the service ticket. Refer to Closing Service Tickets
on page 138.
• If the problem is not resolved, then modify the ticket according to the troubleshooting steps taken.
Refer to Modifying Service Tickets
on page 137. Contact ATAC. Refer to Getting More Information
or Help on page 4.
Note
The utility module, FC blade, and FC switch do not have audible alarms.
Note
Netscape 7.1 does not allow multiple user accounts to log onto the same
machine. Any user that logs off will log off all other logged in sessions on the
same machine.
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